Toddler Sense terms and conditions/policies

Toddler Sense's terms and conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality classes for all our customers, as is our need to secure the regular employment to secure the best class leaders and venues available.

We are committed to the safety of all persons who attend our lessons and to deliver the highest standard of service.

Participating in a Toddler Sense class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by WOW World Group Ltd., your local franchise or its employees.

Payment Methods

Payment is through our online booking system.

Confirmation of place

If payment is made through any other way than card payment using the online booking system, your place will only be confirmed on full payment. An acknowledgment will be sent with payment details however booking confirmation will only be sent when payment is received. If you pay using the online booking system, you will receive an automated reply confirming your place.

Refunds

A course or event may be cancelled provided you inform the franchisee in writing within 7 days of the course commencing. Please note there may be an administration charge of up to one class for any changes made.
You may offer your place to a friend as a gift provided you inform your class leader.
Thank you for your understanding and co-operation.

Holidays and sickness policy

Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.
You may offer your place to a friend who also has a child to a session you know you are unable to attend. You would need to inform your class leader in this instance.

Twins & Sibling discount

Toddler Sense offers local discounts for twins/siblings if brought by one adult sitting within the teaching circle.
A parent with twins/sibliings will need to have either another adult or an arrangement with another parent, should they need to take one of the twins/siblings to the bathroom. The class leader can never be responsible for your child.

Supervision and withdrawal of service

All children must be supervised at all times and not left unattended. The class leader cannot be responsible for a child at any time. Regrettably as our classes are designed for toddlers from the age of 13 months to 5 years only, older siblings cannot attend unless specifically invited.
Should a carer or associated visitor behave in a way that the class leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.

Renewals

No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. The class leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.

Cancellation of Classes policy

Toddler Sense will endeavor to run classes during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified/contacted (please check your local Toddler Sense Facebook page and make sure your phone number is kept up to date on our register).
An additional class will be offered if we have to cancel a class or refund against a future term's fees. Regrettably we cannot automatically offer cash refunds.

Illness

Parents are asked to keep their children at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.
Please keep your toddler at home if he/she:

• Has a fever or has had one in the previous 24 hours
• Has had an upset stomach or diarrhoea in the previous 48 hours
• Has heavy nasal discharge
• Has discharging eyes

Has symptoms of a possible communicable diseases such as:

• Measles
• Chicken pox
• German measles
• Whooping cough
• Impetigo
• Scarlett fever
• Hand, foot and mouth disease
• Norovirus

We cannot offer a refund for a lesson missed due to illness. You may offer your place to a friend, who also has a child, to the session. You would need to inform your class leader in this instance.

Commitment to Equal Opportunities

Toddler Sense has a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.

Data Protection

The information on this form contains personal data.
Toddler Sense will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party unless you have opted in during the booking process.

Videos, photographs and confidentiality

We love you taking pictures or videos of your children during the course provided it doesn't interfere with the class. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
In addition if the class leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop.
Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.

Protection of property

Please note that your property left in prams or bags is your responsibility and Toddler Sense cannot take any responsibility for the safeguarding of these items.

Health & Safety and Hygiene Policies

Toddler Sense follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily risk assessments are conducted.
Toddler Sense asks all parents and carers to remove their shoes while in class in order to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.
Toddler Sense is a Gold Accredited member of the Children's Activities Association and meets their standards in all operational aspects.

Changes to Terms and Conditions

Toddler Sense from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Toddler Sense to treat this agreement with you as being updated with the changes.